THE SECURVOICE ADVANTAGE

SecurVoice, a professional telephony recording solution from CSS, lets you effectively increase operator productivity by monitoring real-time activity, evaluating customer interactions, and enhancing training. Providing powerful tracking and analyzing capabilities through a browser-based interface, the SecurVoice solution will help you achieve dramatic cost savings and productivity gains through more efficient access, creation, and management of critical communication data.

SecurVoice recorders also serve as dispute resolution tools by reducing liability and costs associated with disputes and increasing efficiency in dealing with disputes.

CSS delivers one of the most flexible recording solutions on the market. Supporting IP telephony, digital or analog environments, the SecurVoice platform has been designed to be implemented quickly, either as a turnkey solution or integrated on a software component basis using your existing server.

SecurVoice offers the entire user, manager, and administrator toolbox in a browser-based single intuitive interface. This includes the search and playback, report builder, screen capture, live monitoring, a dashboard to monitor real-time agent stats, customizable dispositions, evaluation, and all administrator tools. These are privilege-based and password-protected.

SecurVoice systems support MySQL and SQL servers, which simplifies internal database support and makes database integration seamless. These are just two examples of the superior design of the SecurVoice professional system, delivering reliability and flexibility in a feature-rich package that is extremely easy to use.

SecurVoice integrates with all major automation software solutions; whether you record eight phones in a smaller station, several hundred in a larger station, or any number in between, SecurVoice systems provide unmatched levels of scalability and cost-effectiveness, all backed by superior support provided in an intuitive customer care plan.

Software Architecture

• 100% .Net technology
• Single or multiple-site
• Supports full-service or third-party central stations
• Integration to all major automation software solutions
• Dynamically configurable feature selection
• Fully integrated recording and quality monitoring
• Scalable from four to ten thousand channels

Recording

• IP, analog trunk, analog station, digital station, T1, E1, PRI
• IP recording via managed network switch port
• Full-time, scheduled, and rules-based recording (rules on user, group, site, server, channel, direction, calling, called, calling name, percentage)
• Compression options: GSM, ADPCM, PCM (aLaw, uLaw, Linear)
• Key press record on demand from initiation point forward
• Key press record on demand of the entire call
• Minimum call length setting
• Key press free agent seating requires no CTI link or desktop software
• Industry-standard .WAV format

Security

• Configurable .WAV file encryption: DES, RC2, Triple DES, Rijndael
• All system configuration activity is logged by the user and IP address
• Configurable permission levels on a per-user basis
• SSL support for web-based user interface
• Passwords can be set to expire, and strong passwords can be enforced

Reliability

• Automated database backup and maintenance
• Self-monitoring: backup, purging, network connectivity, line synchronization, database, recording verification, storage, and file transfer
• Self-monitoring generated alarms to application event log / email list
• Alarms can be escalated to separate email lists
• Built-in diagnostic tools
• Recorders can run independently and until temporary storage fills if the Database or Storage is offline.

Windows XP Pro—Windows 7

Windows Server 2003—2008 Web Server Edition

1-Live Monitor License per manager.

1-Live Monitor License per operator.

1-Screen Capture License per operator.

1-Salesforce License per user.