AEONIX TELEPHONY

CSS Telephony System for

Security Central Stations

THE POWER OF AEONIX

CSS is pleased to provide the Aeonix telephony system. Recognizing and understanding a client’s needs is paramount in developing a true and complete telephony solution for small, medium or enterprise needs. CSS has established itself as the leader in telephony solutions to the North American Security Industry. With over 30 years of experience in the security industry and an understanding the needs of a central station environment, CSS is the leader in telephony and Call recording solutions. Each project we accept is carefully orchestrated to ensure customer expectations are met and exceeded. To that end, we have an experienced and knowledgeable staff, a unique feature set designed specifically for the central station, and a proven business process.

PRODUCTS AND SERVICE

Central monitoring station needs differ from retail stores, insurance companies or other enterprise organizations. Communication Service Solutions knows this and provides features that streamline operations, increase efficiency, and provide a truly redundant environment. Whether we’re providing PRI to analog conversion for your virtual receivers, automated two-way voice management software interface or dynamic telephony solution with IP phones for disaster prevention, our Aeonix telephony system has no equal. No other IP PBX can compete with the CSS system’s personalized feature set!

KEY FEATURES

Multiple servers and/or VM Ware compatible
Multiple PRI and analog gateways
CSTA interface to all major automation software
Blended alarm and voice calls over PRI circuits
PRI to analog conversion to virtual receivers
IP telephony for redundancy and mobility
1000+ analog circuits to receivers
Desktop call handling with private IM and SMS
Auto-dialing from automation software and Outlook
Auto-dialing with dealer phone number injection
Inbound information for account pop to an operator
Two-way voice DTMF management
Automated two-way voice management
ANI call rejection at the phone switch
ACD reporting engine and contact center solution
Remote IP phones via the Internet, no VPN
No geographic restrictions

GET A QUOTE

Telephony Architecture

Virtual telephony platform with full N+1 redundancy architecture
Linux-based Aeonix application with global licensing
Server-based or VM Ware based
Networked PRI and analog circuits gateways
Single view dynamically configurable feature selection
20+ Aeonix servers networked to 100+ gateway systems
Integrated voice mail, reporting, contact center, ACD and desktop
There are no geographic restrictions on architecture, global or cloud

IP Phones

SIP IP phones with multi-line appearance, color or B/W
Gig phones, video phones
PoE capability or power module for remote phones (no PoE switch)
High-definition voice codec
Smart keys with expansion
Soft phone and SIP mobility options for laptop and mobile devices

Security Industry Features

PRI to analog conversion in DTMF to System III/IV/V-D6600
PRI to analog conversion to conventional receivers
Two-way voice hook flash call transfer from System III/IV/V-D6600 receivers
Automated two-way management to an operator via automation software
DTMF functions and control to two-way and PERS via automation software
Auto-dialing from automation software
Auto-dialing from automation software with alternate phone number injection
Inbound call ANI/DNIS to automation software for account pop to an operator
Inbound call rejection via ANI lookup in Aeonix
CSTA interface to all major automation software
IVR interface for automated outbound call notifications (virtual operator)

More of What You Need

Linux-based operating system with live update
Full ACD routing and call management to person, people or receivers
Multiple location architecture
Desktop software with call handling, directories, SMS & TAPI
125-party conference bridge
Optional Video conferencing
Voice mail with unified messaging, auto-attendant and hold notifications
Optional fax management, IVR, call campaigns and hold-time notifications
100,000+ endpoint capability
ACD reporting engine
Live-tiled statistical information for immediate action and display
Mobile phone, desk and remote desk call routing
Remote IP phones via the Internet, no VPN requirement
Free Agent seating with operator login
1000+ SIP trunk capability
No call loss if switched between multiple Aeonix servers

Automation Software Interface

Direct CSTA interface between automation software and Aeonix
1st party TAPI interface for auto-dialing
3rd party TAPI interface for automation software, TAPI features SecurVoice™ call recording interface
PoE-managed network switches
24 Port—48 port managed network switches with full